My recent order from Eastwood showed up today, and the box was a little dented and some powder was spilling out. So I gave a quick call to Eastwood before I opened to see if I needed to take back to Post Office. Their Customer Service was exceptional, the nice lady had me open with her on the phone, and identify which powders were affected, and quickly setup for a replacement to be shipped to me. Looking forward to trying out these new colors soon: High Gloss Jet Black, Bright Signal Red, Aqua Blue and Light Violet.