Of course the customer services are great in this hobby somebody could get shot if it wasn't .
I've only needed service a few times . RCBS gave me parts after an inquiry about a dies series , I didn't even need parts . I made an inquiry to Redding about a seating stem next thing I knew I had one in the mailbox and I was very specific about it being a used guns show set . Lee has been so weird I didn't bother for the 308 decapping pin , besides it needed to be .308 for my needs anyway . It was the pits of the last rush that I had a carbide insert failure , a radial crack , in a set of 380 dies . I didn't even try , a steel set of RCBS came up and that set went away with a full exaggerated disclosure .
Hornady was very responsive regarding a bullet not listed in my 20 yr old manual and mailed me page copies I needed . I don't know that they would service the press I have . It came in a Hornady box and it's always been Hornady Red but it was cast Pacific . I have 2 DL55s , I think 1 of them has the transition label on it. But I doubt their covered either .