I once worked with a guy named Chuck who never did anything wrong. All you had to do was ask him, he was perfect. We all know the type. He was the analytical type, he said. Always thought everything out to the last decimal (not really). So we had a customers 627B Cat scraper down, and Chuck was working with the mechanic, arranging parts. One part was available at the local Cat dealer, but cost almost ten dollars more than the part from our normal supplier. Chuckie ordered it from out regular supplier, then bragged to the customer about looking out for him, and saving him money. The guy just looked at Chuck and said that it was costing him over $1500.00 in lost revenue per day to have that scraper down, then he turned around and walked out the door. Our parts manager at the time got on the phone to Cat and ordered the part for pickup that day. That day was a learning experience for me, and I never forgot it. And the best part was, it wasn't my mess! I was just a spectator. Doing the right thing vs. doing whats right.