The eves on our new to us house are about 12' above the ground, rain gutters go all the way around, maybe 18-20 aspen and cottonwood trees in the front and back yards. The gutters get filled up pretty good and my ladder only extends out to just over 13ft, so getting up to clean things out... I'm not that brave or foolish. Last summer we looked into putting in some "Leaf Filters", the install went fine but with the rain we have had since then there is water coming out between the gutters and fascia boards that didn't occur before. I can deal with that, unexpected things happen, call Leaf Filter" to have someone sent out to correct the problem areas.
1st appointment, the tech, guy, gal, person, whatever pronoun is appropriate, was scheduled for an local install in Billings before us, 2-1/2 hours away, but were told he will be there between 8am and noon. 3pm comes and goes, no tech. Call in and the "tech" is still on the install. That was a wasted day. Two weeks later we finally get a call from the Leaf Filter's regional office in Billings wanting to reschedule, ok fine. Informed them again we are 2-1/2 hours away, plan on it taking a day to come out, fix, drive back. Basically told... "No worries mate, she'll be right" Phht, I spent 23 years working with Aussies and Kiwi's on both sides of the big pond. I know bettter, when you here that, chances are it is not going to turn out well. I was once fluent in English, profanity, sarcasm, Kiwi, and Aussie.
2nd appointment...... told expect arrival between 8am and 10:30am. 11:30am comes and goes. Wife calls..... "oh the tech went to do an install first, he is only 30min out." Noon.... 12:30..... 1pm.......... 1:30pm................. 2pm...................... Umph.
. This isn't like trying to shoot cast through a 6.5x55.
Probably all contract labor, and only get paid for an install. Live and learn, thinking we're pretty well screwed and will need to contract with a 3rd party to have the problems areas fixed, or gather up some scaffolding, or a much longer and more stable ladder before winter sets in full force or wait in until spring.